NuEra Aurora – Cannabis Dispensary in Aurora, Illinois

Okay, so you asked about this place, a cannabis dispensary in Aurora. Specifically, we're talking about the NuEra cannabis dispensary in Aurora. Based on what people are saying, it sounds like experiences can be pretty mixed! Let's start with some good vibes. Several folks have had really positive visits. Someone said they came in and it was seamless, no long wait at all. Another person had what they called the best experience ever in a recreational cannabis dispensary in Aurora! They specifically mentioned Maria being extremely friendly, helpful, and patient, especially when they weren't sure what they wanted or how to pay. The vibes in the store were called top-notch, and service was super quick. They'd highly, highly recommend this dispensary for anyone around or just passing through. There are regulars who have been coming since it opened and say they've never had a bad experience with a single bud tender. One person even called it the best cannabis dispensary in Illinois and says they never go anywhere else. The employees are described as super kind and remember names every time, always helpful and friendly. The loyalty program gets a lot of love too, saving people money on each visit. Someone else specifically shouted out Daphne with the bright purple hair as SUPER DOPE – helpful in finding what they needed and getting them out fast; they plan to come back. And generally, the staff is noted for always being friendly, willing to give advice, working quickly, but also taking their time with each customer to make sure they get what they want and need. Now, on the flip side, there have definitely been some frustrating situations brought up. One big one happened recently when someone bought an "ounce" only to get home and find a completely empty container. For a $120 purchase, their solution was apparently just partial points – something like 80 points on top of the 120 already received, adding up to only about $6 off a future purchase. They still can't believe that's the solution for selling an empty product that came from the manufacturer, calling it an insane situation and completely unprofessional. They won't buy there again and urged others to check non see-through containers before leaving because apparently, everyone else they talked to said they couldn't do anything else to compensate. Another person had their first visit, got a product, but it didn't work. When they went back hoping to exchange it like you would at any other store, they were just given a card telling them to go through all these hoops to *maybe* get a replacement. They felt scammed out of their $35. There's also been confusion around deals and discounts. One regular mentioned a misunderstanding about a medical discount and fees, but that got sorted out. A bigger issue for them was a supposed $100 deal for your first visit advertised on the website. They had a screenshot, but at the store, staff acted like they had no idea about it. One worker reportedly said it's only for medical patients at medical dispensaries, even though the website doesn't say that, which felt super misleading and a big letdown, bordering on false advertisement. They really wanted to go to this specific NuEra cannabis dispensary in Aurora because of that deal and felt most other dispensaries would have just taken the loss to make the customer happy, especially with what felt like obvious deception. That same person also had a moment they felt was rude where one lady told the worker taking their order to count the bills, even though they were paying with a debit card, making it seem suspicious. So, while many people praise the staff's friendliness and helpfulness, and appreciate the loyalty program and quick service, there have been some significant issues regarding product problems (empty containers, non-working items) and confusing or misleading promotions that have left some customers feeling frustrated and unwilling to return. It seems like maybe you need to double-check everything and be aware of potential discrepancies with advertised deals.