Altius Dispensary Carol Stream – Cannabis Dispensary in Carol Stream, Illinois

Okay, so let me tell you about this place. I was driving over 30 minutes to go this specific store because they had the one vape that I loved. Even when I had problems with my vapes, I emailed the defective product email and I was reissued a new vape that day. Great job on that 👍🏻. However, that day I went to go get it, it was raining and I just jumped out of my car and ran into the building. I was literally almost done when this jerk (apparently security - big black man) approaches me and asked if "x" car is mine. I said "yeah, why?" He said, "you parked in a handicapped parking spot and need to move a couple spots down." I told him that I was handicapped and I was in a rush and I accidentally forgot to put it up. He was so adamant about it that he made me leave in the middle of a transaction to either move or put my placecard up. Needless to say, no matter what I will never go back there. Then there was this whole thing. I had someone go to the store for me looking for a specific pen (for sleep); they didn’t have it in stock so we were told to order online for pick up. 2 days later I placed the order as instructing by staff. I immediately received confirmation of the order; per the email I would be contacted when the order is ready. Here we are 6 days later, no communication on the order. I call and I’m told there is no order, then I am told orders placed are automatically cancelled same day. Cancelled with no call, text or email communication. The 2nd person said you can’t make online orders and yet I did and I have confirmation. Now to the staffs point apparently on the site it says that orders are cancelled by 9pm; but it requires me to go searching for the information when the information is not available in the communication to me the order is placed. This is very disappointing. Talking about this particular cannabis dispensary in Carol Stream, it seems like security is a big issue for some folks. 5 stars if Security didn't need improvement. Last one almost had me walk out because he smelled so bad. (Sunday morning) Another security guard makes my family super uncomfortable /annoying. Sketchy security.!!! Actually went out of his way and made us feel extremely uncomfortable. He was standing in the middle of the parking lot then walked across the parking lot and walked to the vehicles side window and actually looked in then said something. Then stood in the middle of the parking lot again. Eventuality walked into building.. Extremely uncomfortable for ladies. Very uncomfortable kreepy gross. Won’t be returning. But on the flip side, the staff gets some love. Very helpful staff. Very friendly. Will definitely go back. Usually stocked. Staff is nice. Only had one issue and the manager I was emailing handled the situation above and beyond of what I expected! Thank you. I have visited every cannabis dispensary in Illinois in the area, so I know what the standard is. Victoria and Alex were extremely patient and kind with me the entire visit. Victoria was kind enough to go the extra mile for me. I really respect and admire this Altius cannabis dispensary in Carol Stream and their staff. It seems for this recreational cannabis dispensary in Carol Stream, experiences vary a lot.