Curaleaf New Lenox – Cannabis Dispensary in New Lenox, Illinois

So, I was curious about the scene and looked at some reviews for a cannabis dispensary in New Lenox. It sounds like experiences vary a lot. Some people had a fantastic time. One person was raving about how friendly the staff were and definitely recommended it. Another loved the new location, saying it was welcoming right away and the service was great as always at CL! They even threw in a fun note about football and emojis! Specific people got shout-outs too. Emily R. was highlighted by someone on their very first visit, answering all questions, providing the best customer service, and getting them in and out quickly, even with a line out the door. They described Emily as kind, caring, and understanding, feeling that if they had more questions or concerns, Emily R. would take care of it. Christopher was another staff member praised for being helpful and knowledgeable, recommending a product for someone's wife who was having back pain and trouble sleeping. This reviewer found him very friendly and plans to visit again. Alexis also got props for always being kind, thorough, and efficient! Someone else just summed up their experience with the staff as great, friendly, knowledgeable, and helpful. The location itself got a "Great location. Great service" comment with some cool emojis. This is a place that operates as a recreational cannabis dispensary in New Lenox. However, there was one really tough review. This person had a horrible experience at this dispensary. They claimed their debit card was debited twice and they were overcharged $93.50. When they called, they were told to bring their online banking proof and receipt. But upon arrival, they said the staff refused a refund, only offered store credit, and said the double charge would fall off their account within 72 hours after it was no longer a pending charge. When they returned three days later for the refund, they alleged that as soon as a "short redhead" saw them, she rushed to the back and came back with a guy who, according to the reviewer, said if they inserted their card in the reader and put their pin number in, "then oh well!" The reviewer then asked if they were being treated this way "because I'm black?" adding they were certain if they were a 61-year-old white woman, they wouldn't have been treated the same way. According to the review, he proceeded to call security on them! Because of this, the reviewer is now going through a whole process of having their bank dispute the charge since the dispensary refused the refund. They warned minorities to "think twice" about spending money there, believing worse could happen if a 61-year-old senior citizen was treated this way. This reviewer explicitly called out that after Curaleaf vehemently denied owing them, they lied, saying proof was available. They also tried contacting Curaleaf corporate office but claimed they didn’t even bother to respond. They ended by urging not to spend money where you aren't even respected, stating that if they had shown up as a white woman requesting their refund, they were certain the review wouldn't be necessary. This unfortunate incident was described happening at the Curaleaf cannabis dispensary in New Lenox. On the complaint side, besides the very serious one, someone felt the sativa selection was poor and turning into a "bodega". They also felt prices were unfairly pushed up mid-week when the store realized the initial price was "too fair". Another person, who hasn't been in over four months and only buys ounces, feels it's starting to be more worthwhile going back to the black market, believing these places want to fail on purpose. This reviewer also reported being shorted on product weight, specifically mentioning getting "ripped out of 7 grams" this time and "4" last time, finding it a bit suspect that there was no easy way to get in contact. It just goes to show you that visiting a cannabis dispensary in Illinois can come with all sorts of experiences, from excellent customer service to serious issues like billing problems and concerning interactions.