Windy City Cannabis Posen – Cannabis Dispensary in Posen, Illinois

Hey, so I wanted to share some thoughts I've gathered about this place people are talking about, a cannabis dispensary in Posen. Some folks are saying it's the best darn dispensary, honestly. One person couldn't stress enough how great it is – great people, super friendly staff. They mentioned the nicest employees and amazing deals, and it's the only cannabis dispensary in Illinois where they've actually been given anything for free, multiple times even, like $35 worth for their birthday. The discount system is an extra plus. This person had been coming here for a year. Now, there was an update from that same person. They did purchase their first ever dud vape from this place after coming for years and really weren't happy. They bought a disposable vape and got "end of vape" fume puffs only hours later on the same day. They mentioned they should have known when they opened the package because they couldn't see any vape juice in the little display window, and had no idea how that was possible in a sealed pen package with no signs of spilled juice inside. So, they ended up with an empty vape pen the same day of purchase. But, there was another update about that specific issue! The Posen location received and responded to their product issue form in less than 24 hours. They returned to the store for a product replacement at no additional charge. They even said thanks for the reply to the Windy People! Someone else talked about buying some gummies here a couple weeks ago. They were pretty tired of places with what they called "Pentagon level security, but no customer service." They had an issue where they gave the cashier their money in their hand, and the cashier gave the change back by putting it down on the counter. They felt that was disrespectful. When they told the cashier about it, they explained that the cameras are watching them and that's how they give money back. This person found that unacceptable and said they will not be back. They also questioned why dispensaries check your ID twice, wondering if you can pull something in the 30 seconds it takes to walk to the counter. On a more positive note, someone else thought it was a great location off the expressway. They found the staff very welcoming and the selection real good. They picked up some indica for a great price and suggested if you're driving by and need to fill your pipe, give Windy City a try. They also mentioned that the smell is strong! Someone else rarely posts comments but felt they had to speak up about a customer service experience. They had the pleasure of getting a representative named Frank, who they said was amazing. They had a question about loyalty rewards and Frank was kind, knowledgeable, and resolved their issue. Talking with him felt like talking to a friend, and they definitely think the place needs more representatives like him! Another person simply called it the best medical dispensary with great deals and a good assortment of products. However, there are definitely some frustrations. One person suggested they could please get more cashiers and come up with a better solution for waiting in line when it comes to medical versus recreational customers. They mentioned Recreational cannabis dispensary in Posen customers can be waiting over 20 minutes if medical keeps walking in, and they think there should be two lines, one for medical and one for recreational. Then there was a really negative review. Someone waited almost 30 minutes with only 5 people in line. They felt like the staff had no pride in what they do and that nobody seems to know what they're doing there. They also complained that the parking lot is all jacked up with people parking every which way, nobody in control of anything. They called it the worst dispensary anywhere. So, yeah, it seems like there are mixed experiences at the Windy City cannabis dispensary in Posen, with some really great highlights like friendly staff, deals, and specific helpful employees, but also some bumps like product issues (though that one was resolved quickly) and frustrations with service procedures and wait times.