Beyond Hello Sauget – Cannabis Dispensary in Sauget, Illinois

Hey, so I was hearing some stuff about this cannabis dispensary in Sauget, and man, it sounds like people have had some pretty wild experiences there. You know, it's funny, I've heard totally different things from people about their time there. Some folks say it's great, especially depending on what product you're looking for. Prices are apparently pretty good too, especially if you have a medical card, and they say there are plenty of choices. One person even said they don't shop anywhere else! But then... I've heard some *really* rough stories. Like, apparently this location is known for selling defective merchandise and just flat-out refusing to give refunds, returns, or credits. One person had a battery fail on them that was less than 8 months old and went in to replace it. Another bought an Airo Battery Pro, and straight out of the package, it didn't work at all. They took it home, charged it, and when the light turned green, they tried to use it, but it just pulsed five times and blinked red five times, which the guidebook says means it's defective. They called the store, followed the instructions for returning it, and everything seemed to go smoothly at first. The associate just told them they'd get a new one for $1. The customer even asked what would happen if the replacement was defective too, and the associate supposedly assured them that surely two wouldn't be bad. Well, guess what? They checked in the car, and the replacement battery did the exact same thing! So back they went, letting the store know they clearly had defective products. They even asked if they could open them all to check, knowing it wasn't really possible, and said they'd rather just get a return or a credit for something else. That's when things apparently got heated. The associate went to get the manager, and after a long wait, the manager came out acting really aggressive. They just repeated that the customer could get another one for $1 or take it up with the manufacturer. The customer felt completely floored because, at this point, the store *knew* they were selling defective stuff and were still refusing a refund or credit, telling them to go contact their "local representative" instead. Things got even more uncomfortable because the manager is accused of starting to wave their neck and speak in a "blaccent," which the customer felt was offensive and inappropriate, especially as a Black woman. They reiterated that it didn't make sense to keep giving out products known to be defective and even asked if the store planned to leave them on the floor knowing three had already come back defective that day. The manager said yes. So, yeah, they know they're selling bad product and refusing to give money back or credit. One review even added an edit responding to the business, saying the exclusions the business claimed were listed *weren't* there, that their own employees agreed it was messed up and false, and that the marketing department could get them fined for false advertisement by saying "ALL ITEMS" instead of "SELECT ITEMS." It sounds like false advertisement is actually an ongoing thing there, not just a one-time mistake, with others posting about it too. Like that "30% Off ALL" promo for certain brands, but then you show up for flower from those brands, and suddenly it's excluded? Nowhere on the website promo did it say that. It really should say "30% Off SELECT" or "Excludes Flower." Apparently, even the employees agree it's false advertising and are surprised no one has gotten lawyers or the state involved yet. And if you ask about something being on sale, they'll say if it doesn't show on the website as on sale, it isn't, which kind of contradicts the signage. Someone made a good point comparing it to advertising the whole store for $1 when only 5 items are – it's the same kind of game. This isn't just happening once; it sounds like it's been an ongoing issue at their locations over the last few months. So while the prices might be great, the business practices sound shady, and they're apparently known for this in the local cannabis community. There have been multiple problems reported, from quality issues like seeds or broken seals, with no real help offered beyond generic answers. One person just called the whole place "A Blazing Dumpster Fire of Incompetence and Disrespect." Then there's the online order pickup situation, which sounds like a total nightmare. Someone placed an order for pickup between 3:00 PM and 4:00 PM, expecting them to just hold it. They showed up right at 4:00 PM and were met with this incredibly long line – over an hour and a half wait! Nearly two hours wasted just standing there for an order that was supposed to be ready. And after all that waiting, they finally get to the counter only to be told *three portions* of their order had been sold to someone else! Even though the store's own policy is to hold orders for two hours, they couldn't even manage that. It sounds like a complete, unapologetic betrayal of basic customer service standards. No explanation, no accountability, and definitely no apology, just indifference. The person left without their order or an apology, vowing never to return, feeling totally disrespected, lied to, and like they wasted hours for absolutely nothing. They said if you enjoy that kind of treatment, it's the place for you, but everyone else should avoid the trainwreck. Other people have mentioned the lines too, saying they're always so slow at checkout with long waits, sometimes an hour. Compared to other dispensaries they go to that get them out quickly, this place just doesn't. So great if you want a deal, maybe, but not if you need something quickly. Someone updated their review to the lowest rating, calling it the worst managed dispensary they'd ever been to, saying they shouldn't have to wait an hour and that the Beyond Hello cannabis dispensary in Sauget needs to take notes from other places and "do better Beyond hello more like beyond expectations." Now, just to be balanced, a few reviews were positive! One person said it's a great place with great staff and the security is friendly and approachable, which they said is unlike a lot of other places. They liked the interior and found the staff welcoming. They had questions about products and were satisfied with the answers they got. Another loved their standards when dealing with the public and would highly recommend stopping. Someone else called it a great dispensary with good products, noting that some brands are better than others, and said the staff are very knowledgeable and courteous. Though, that same review did mention the staff tend to talk a lot after the transaction is done, and if you don't cut the conversation short, you'll be there for a while, asking them to respect the person waiting behind you. So, nice people, but maybe a bit chatty! There was also a review that just said "Consistent Great herb, quick service," which seems to contradict the long line complaints, so maybe it depends on the day or time you go? So yeah, based on what people are saying, it's a real mixed bag at this recreational cannabis dispensary in Sauget. You hear about good prices and products from some, but then these significant issues with defective items, false advertising, terrible wait times, and poor customer service from others. It really makes you wonder about the standards for a cannabis dispensary in Illinois sometimes, doesn't it? Sounds like you might have a very different experience depending on when you go and what happens while you're there.